Sofitel Adelaide

Facilities were great, very luxurious and modern.

Customer service is superb, out of the 6 hotels that we've been to, I must say that Sofitel's staff is 11 out of 10. They are not just there to serve , but rather to serve and give you satisfaction to the highest level , the smiles of the staff, especially the asian staff brightens, not just us but everyone, in the dining area, the room attendants will not just say their usual line "is there anything" but "is there anything else we can help you with an ear to ear smile, and ends the meeting not just with "your welcome maam" but instead "please let us know if there is qnything else you need ma'am, if you need this this..." you can feel that they love what they're doing, you can feel that they are serving with love.

The staff were so good, easily the highlight of the stay, everyone you interacted with was so polite and attentive. Then there were the staff you didn’t interact with including when we left for dinner and came back to find some tea and kettles ready for an after noon tea and bed adjusted for sleeping. The bedding was comfortable, including the 2 different pillows if you prefer a thicker or thinner pillow. The selection of lighting was great and convenient and the blinds worked well to block out the light including since we stayed on a corner room which made that more important.

The place was really clean and nice. It definitely exceed our expectations of the place. Bed really comfy with good pillows. The shower had good pressure and the lighting throughout the place was really nice. Corner room was great for the view of the city, river, sea and mountains.

Breakfast great and good service. Excellent attentive service from all levels of staff from the Valet Parking - Front Desk and House keeping. Customer was their only concern. Good level of training evident.