Sofitel Adelaide

Facilities were great, very luxurious and modern.

Excellent housekeeping. I had a couple of requests during my stay and they were all met promptly and everyday when I got back in, my room was pristine and things like tea were stocked up. I had breakfast in the restaurant most days, great hostess, service and food, and ordered room service for breakfast once and it was fast and delicious. Because I was traveling alone with a baby, I used the valet service. They helped me get my luggage out and parked my car for me and I could ask them to get it any time, which was very helpful. The tv was easy to work out, I cast from my phone and watched a movie that way. And that bath in the room was just amazing! I wanted to visit the Adelaide museums and they are all within walking distance of the hotel, so that was convenient as well. I’m very grateful for a fabulous stay, highly recommend!

The hotel staff were very polite, Beautiful rooms with very comfortable beds, pillows and good bedding. We did not want to get out from under the blanket. Good soundproofing, our room was near the elevator but we did not hear anything. Very tasty breakfasts, we were even allowed to take some buns and donuts and we were even given a plate to cover them and a bag.

The staff were so good, easily the highlight of the stay, everyone you interacted with was so polite and attentive. Then there were the staff you didn’t interact with including when we left for dinner and came back to find some tea and kettles ready for an after noon tea and bed adjusted for sleeping. The bedding was comfortable, including the 2 different pillows if you prefer a thicker or thinner pillow. The selection of lighting was great and convenient and the blinds worked well to block out the light including since we stayed on a corner room which made that more important.

Customer service is superb, out of the 6 hotels that we've been to, I must say that Sofitel's staff is 11 out of 10. They are not just there to serve , but rather to serve and give you satisfaction to the highest level , the smiles of the staff, especially the asian staff brightens, not just us but everyone, in the dining area, the room attendants will not just say their usual line "is there anything" but "is there anything else we can help you with an ear to ear smile, and ends the meeting not just with "your welcome maam" but instead "please let us know if there is qnything else you need ma'am, if you need this this..." you can feel that they love what they're doing, you can feel that they are serving with love.